Dineout Help Center

Redeem clips

Take one or more clips off a customer's clip card.

A redemption deducts one or more clips from a card. You can redeem from the top header, the cards list, and the card details page.

Open the redeem window

Click the redeem icon in the top header, or use the button on any card row or card details page.

Find the card

Type or scan the card code. You see the recipient, product, remaining clips as a grid, and the expiry date.

Pick how many clips

Choose between 1 and the number of clips left. The grid previews which clips will be used.

Confirm

Click Redeem to record the transaction. It shows up under Transactions immediately.

Tips

  • You can only redeem clips that are still available. Expired and fully used cards are blocked.
  • If you make a mistake, contact an admin to reverse the transaction. Users cannot un-redeem themselves.

On this page