Send no-show claims to Inkasso
Connect your Inkasso account and send a claim for a customer who didn't show up.
If you use Dineout for appointments, you can send a claim to Inkasso for a customer who didn't show up. This is only available for some companies.
Connect Inkasso
Open Inkasso
In Settings, open Integrations, then Inkasso.
Sign up with Inkasso
If you are not connected yet, you see Get started with Inkasso. Sign up for Inkasso Strax in the form on the page. Inkasso sends you your login details.
Enter your details
Fill in Username, Password and Claimant ID. The Claimant ID is your company kennitala. Dineout hides the password. It may look longer than the one you typed, because it is stored encrypted.
Save
Click Save. You see "Inkasso settings saved".
When it works you see "Your Inkasso integration is active and ready to create claims." If you see "Your Inkasso provider is configured but currently disabled." the claims can't be created.
To change your details, edit them and click Update. Click Remove to disconnect Inkasso.
Send a claim
You can only send a claim if Inkasso is connected and the customer has an SSN (kennitala) on their profile.
Open the no-show
In the customers area, find the no-show payments list and open the appointment.
Choose Send to collection
Click Send to collection. The card says "Create an Inkasso claim using the customer's SSN".
Confirm the claim
Check the amount and confirm.
You see "Inkasso claim created".
Claim status
| Status | What it means |
|---|---|
| Claim Pending | The claim is being processed. This can take up to 5 minutes. |
| Claim Active | The claim is active in Inkasso. |
| Claim Paid | The claim has been paid. |
| Claim Cancelled | The claim has been cancelled. |
| Claim Failed | The claim failed to be created in Inkasso. The reason is shown. |
Click a claim to see the Account, SSN, Created, Due Date and Operation ID.
To cancel a claim, click Cancel Claim and confirm "Cancel Inkasso Claim?". This cancels the claim in Inkasso and you can't undo it.