Something isn't working
What to check first when a payment, printer or integration doesn't work, and how to reach Dineout support.
Most problems are fixed by checking the same few things first. Start here before you contact support.
What to check first
Reload the page
Reload Dineout Partner in your browser. Many errors go away after a reload.
Check your internet connection
A tablet or computer that is offline can't send or confirm payments. In the POS app, if you see "You're offline", stay on the screen and don't charge the guest again.
Check your browser
Use Chrome if you can. See Which browser to use.
Read the message on screen
Many messages say what to do next. Printer messages show a "Next step".
Problems with a specific thing
| Problem | Where to look |
|---|---|
| A card payment is missing from an order, or a guest may have paid twice | Fix card payment problems |
| Teya shows Disconnected or asks you to sign in again | Connect a Teya card terminal |
| The receipt printer or cash drawer doesn't work | Connect a receipt printer and cash drawer |
| Kitchen or bar tickets print in the wrong place | Kitchen and bar printers |
| Sales don't reach DK | Connect DK accounting |
| No sound for new orders | Which browser to use |
Contact Dineout support
If it still doesn't work, contact Dineout support. Tell them what you were doing, what you saw on screen and which location it happened at. A copy of any error message helps.