Contact Dineout
What only Dineout support can change for your company, and when to get in touch.
Most settings you can change yourself. A few can only be changed by Dineout. This page lists the ones we can confirm.
Things only Dineout can change
| What | Why you can't do it yourself |
|---|---|
| User accounts: add, turn off, delete, change role, locations or permissions | The User accounts list is only shown to Dineout staff. See Add or remove a user. |
| Organization users | They are managed at the organization level. See Users for groups and chains. |
| Which locations a user can access | The user screen says: "Please contact Dineout support to change this." |
| SMS reminder times (Sms reminder hours in Notifications) | You can see the times, but only Dineout staff can change them. |
| Images and videos that you can't update | The app shows "Please contact Dineout support to update images" or "... videos". See Edit your website and marketplace page. |
| Cities missing from the location list | Only Dineout staff see Create City. See Add and manage locations. |
| Settings only Dineout sees on the company page, such as whether the company is published | They are in an "Admin only settings" section. See Update your company details. |
| Locations in different time zones | The booking screen says "We have yet to support restaurant with locations in different timezones. Please contact Dineout support." |
Turning on a feature
Some features have to be activated for your company, for example the newer gift cards, clip cards and Time Punch. When a feature isn't on yet, Partner shows a page with a Contact support button. It opens the Dineout website (or Sinna's, for Sinna companies). It also says "or reach out to your administrator to get access".
Publishing problems
If Publish changes on the website page fails, the app says "Could not publish changes, try again or contact support."