Add services
Create a service that customers can book, with its price, length, VAT and colour.
A service is something you sell by appointment, such as a haircut or a massage. This article shows how to create one and fill in the details.
Create a service
Start a new service
Open Services, then click New Service. If the button is greyed out, you don't have permission to change products.
Name it
Type the name at the top. It must be 5 to 100 characters long.
Set the price
Enter the Price. The currency is your company's currency.
Choose the availability type
Pick Flexible, Flexible Multi Resource or Scheduled. The service page shows the type but has no option to change it afterwards. See Flexible and scheduled services.
Set the duration
Click Edit duration to set how long the service takes. See Duration, gaps and cooldown below.
Create it
Click Create. The service opens so you can fill in the rest.
Under Availability type there is a switch called Is bundle for Flexible services. A bundle has no price of its own. It only groups other services that you add as variations, and those carry the prices.
Duration, gaps and cooldown
Click Edit duration to open Edit service duration. A bar shows how the time is used.
| Field | What it means |
|---|---|
| Duration in min | How long the service takes in total. Required. |
| Cooldown in min | Time after the service before the staff member can take the next customer, for example to clean up. |
| Gaps | Pauses inside the service, where the staff member is free. Click New Gap, then set Gap start min and Gap duration. |
Gaps are counted from the start of the service. For example, a gap that starts at 30 minutes with a duration of 20 means the staff member is free from minute 30 to minute 50, then continues. Click Save when you are done.
Fill in the details
Open a service from the list to change it. The list shows each service's Info, Categories, Price, Availability type and Status (Published or Unpublished).
- Colour. Click the coloured square next to the name to choose the service colour.
- Published. Turn on to show the service to customers.
- Hide price? Hides the price on your booking page.
- VAT Category. Choose the VAT rate. You must pick one before you can save.
- Description and Description detailed. Text for customers.
- Categories. Group the service. Companies with advanced product setup switched on see this field for services.
- Service keywords. Keywords for the service.
- Only bookable alone. For Flexible services only. A customer can't book it together with other services in the same booking.
- Website bookings link to. Choose Booking page or Email. With Email, you can add Questions that the customer has to answer.
Click Save to keep your changes.
Companies that use Advanced Pricing see an Advanced Pricing button in Basic Info. It lets you set a different price on certain dates and times. See Choose which services each staff member offers.
Share a link to one service
When a service is saved, the top of the service shows Share link to book this service directly. Click the link to copy it. Customers who open it book that service on your Sinna booking page (book.sinna.is). See Online booking with Sinna.
Online pre-payments
On the Services page, people with payment permission see a settings (cog) button. It opens Appointment settings with the switch Allow appointment online pre-payments. See Take payment when customers book online.