Automatic confirmation and online booking limits
Decide if a staff member's online bookings are confirmed automatically, and limit when customers can book.
These settings are per staff member or room. They control whether online bookings are confirmed straight away and how far ahead customers can book.
Where to find them
Open the staff member
Open Resources and click the staff member or room.
Open Info
On the Info tab, scroll down to Appointment Settings.
Save
Change the settings and click Save.
Automatic confirmation
Turn on Automatically confirm appointments to confirm new bookings right away. When it is off, new bookings arrive as unconfirmed requests (status Reserved) for you to accept or decline. See Accept or decline booking requests.
If a booking has several staff members, it is only confirmed automatically when all of them have this switched on.
Request emails
With automatic confirmation off, you can turn on Send appointment request emails. An email is sent to the staff member for each new request.
This only works if the staff member is linked to a user account. If not, the page says so and shows Go to User Admin Settings, where you can link them. You can't save until that is fixed.
Online booking limits
| Setting | What it does |
|---|---|
| Block online bookings | Customers can't book this staff member online. |
| Hide from marketplace | Hides the staff member from the marketplace and the booking engine. |
| Hide from website | Hides the staff member from your website. They can still be booked online. |
| Overwrite booking interval | Gives this staff member a different time step in the booking engine than the company. The default is Follow company booking interval. |
| Allow same-day bookings | Choose Follow company setting, Allow same-day bookings or Do not allow same-day bookings. |
| Booking window | How far ahead customers can book. Choose Follow company setting, a ready-made option, or Custom value and enter Custom booking window (days). |
The text next to Follow company setting shows what your company currently uses.
Two other switches in this section are covered elsewhere: Restrict bookings to regular customers in Regular customers only, and Hold cancelled appointments in Customers changing their own time.