Appointment statuses explained
What each appointment status means and how to change it.
Every appointment has a status. It tells you where the booking stands.
The statuses
| Status | Meaning |
|---|---|
| Confirmed | The appointment is confirmed. |
| Reserved | The appointment is unconfirmed. It is waiting for you in Requests. |
| Reserved after change | The customer changed a confirmed appointment and it needs your approval. |
| Arrived | The customer has arrived. |
| Completed | The appointment is completed. |
| No Show | The customer did not show. |
| Cancelled | The appointment is cancelled. |
| Cancelled by customer | The customer cancelled. Only used if Hold cancelled appointments is on for the staff member. |
| Declined | You declined the request. |
| Waiting for customer confirmation | You suggested a time (for example from the waiting list) and the customer has not answered yet. |
| Hold | The customer is in the middle of booking online. |
Change a status
Open the appointment
Click it in the calendar.
Choose the new status
Use the Appointment status list. The statuses you can pick come first. Others are shown greyed below a line.
Confirm
For Confirmed, Cancelled, No Show and Declined a window asks Are you sure?. Choose whether to tell the customer and click Confirm. Other changes happen straight away.
What can change to what
| From | You can change to |
|---|---|
| Reserved, Reserved after change | Confirmed, Arrived, Cancelled, Declined |
| Confirmed | Arrived, Completed, No Show, Cancelled |
| Arrived | Confirmed, Reserved, Cancelled |
| Waiting for customer confirmation | Confirmed, Cancelled |
| Declined | Confirmed |
| Cancelled by customer | Cancelled |
| Completed, No Show, Cancelled, Hold | No changes |