Add a walk-in
Record a guest who arrives without a booking so their table shows as taken.
A walk-in is a guest who arrives without a booking. Adding one takes a few seconds and marks the table as taken.
From the booking monitor
Open the walk-in form
Open Monitor. Click the walking-person button next to New booking. Its tooltip is New Walk-In.
If you already opened the New booking form, switch to the New Walk-In tab at the top.
Fill in the basics
The time is set to now, rounded up to the next quarter of an hour. Change the Time, Duration or Guests if needed. Guests starts at 2.
Pick the table
Choose the table under Tables. Dineout suggests tables that are free and fit the party. See Create a booking for how the table buttons work.
Save
Click Save.
From a table on the floor plan
Switch to the rooms view
In Monitor, use View as and choose the rooms view.
Click the table
Click the table the guests are sitting at. In the box that opens, click the walking-person button (New walk-in). The table is already selected in the form.
Save
Click Save.
On a phone, tap the round new booking button to add a booking. Hold it down and slide to the walk-in option to add a walk-in.
What a walk-in looks like
- The guest name is filled in as "(walk in)". There are no phone or email fields.
- The booking starts as Arrived.
- Its source is Walk-in. You can see walk-ins as their own slice in Bookings dashboard.
- You can add a guest note, but not an internal note.