Contact a guest about their booking
Resend the confirmation email, send an SMS reminder or write a custom text from the booking.
You can email or text a guest straight from their booking. Everything you send is listed in an SMS history, so your team can see what the guest has already received.
Open the booking and the Notify tab
Click the booking in the monitor, then click the Notify tab.
Choose what to send
Under Notify customer you can:
- Customer's email: check the address and click Send to resend the booking confirmation email.
- SMS reminder: click Send to text the guest a reminder. The number is the one on the booking and can't be changed here.
- Custom SMS: check the number, write your message in Custom SMS text and click Send.
Check the result
A green message tells you the email or text was sent. If a Send button is greyed out, the email or mobile number is not valid, or the text box is empty.
The mobile number must be able to receive texts. If it isn't, correct it in the Edit tab first.
SMS history
On the right you see SMS history for this booking. Each line shows the date and the type of message:
- Confirmation message
- Reminder message
- Custom message
- Payment link
- Order confirmation
If nothing has been sent you see No text messages have been sent.
Texts are sent with your SMS sender name. See Booking confirmations, reminders and staff emails.