Change, move or cancel a booking
Edit a booking, drag it to another time or table, cancel it and see what changed.
You can change a booking in two ways: edit it in the booking form, or drag it on the timeline. You can also cancel it and look at its history.
Open a booking
Click a booking in the timeline, the list or the rooms view. It opens on the Details tab with Details, Edit, Notify, Payment and Print tabs at the top.
Edit a booking
Open the Edit tab
Click the pencil next to Booking information, or click the value you want to change (date, time, duration, guests, tables or notes). The form opens with that field selected.
Make your changes
Change the date, time, duration, guests, tables, guest details or notes. You can also change the Status. See Create a booking for the fields.
Save
Click Save. You see Booking successfully updated.
If you change the time of a booking and the guest has a mobile number that can receive texts, their SMS reminder is updated to the new time.
Payment links can only be sent when you create a booking or from the Payment tab. See Send a payment link.
If your company uses staff names or PINs on bookings, you are asked for yours when you save a change. See Require a staff name or PIN on bookings.
Drag a booking to another time or table
Press and drag
In the timeline view, press and hold a booking, then drag it to another time or to another table row. On a touch screen, hold your finger on the booking first.
Confirm
A message asks you to confirm. It says whether you are changing the TIME, a TABLE, or both. Click OK.
You see Booking was updated. If you drop the booking outside the grid, it goes back to where it was.
Online bookings that are still on Hold can't be moved.
Cancel a booking
Open the booking
Click the booking in the monitor.
Cancel it
On the Details tab, click Cancel booking and confirm Cancel this booking?.
In the list view, a new booking also has a Cancel button. You can also set Status to Cancelled in the Edit tab.
When you save a cancellation from the Edit tab and the booking has a valid email address, the guest gets a cancellation email.
Cancelled bookings disappear from the monitor. You can still find them with Find a booking and in Bookings report and export.
See the history
On the Details tab, click View History. You see the newest change first. Each entry shows what happened (for example Created, Updated, Cancelled or Payment completed), the time, who did it and the old and new values of fields such as guests, start, end, name, phone, email, notes, status and tables.
If a change was blocked because of a staff PIN, you see Change blocked (PIN).