Dineout Help Center

Use event tickets and the ticket validator

Download PDF tickets for an event booking and check a ticket's barcode at the door.

Guests who book an event can get a PDF ticket with a barcode for each guest. You can download the tickets and check them at the door.

PDF tickets

Tickets are created for each event booking and sent to the guest in their booking email. To stop that for one event, switch on Disable PDF tickets in the event. See Create an event.

To get a booking's tickets yourself, open Events, then Calendar, click the event and click Tickets on the booking row. See Manage event bookings.

Check a ticket

Open the validator

Open Events in the top menu, then Ticket validator.

Enter the barcode

Type the full barcode reference in Validate. You find it underneath the barcode on the ticket. An example is shown on the page.

You see the Event name, whether the ticket is Valid or Invalid, and a Message.

For a valid ticket you also see how many times it has been scanned (Scan count) and the dates (Scan dates). Use this to spot a ticket that is used twice.

The message explains why a ticket is invalid, for example when the booking was cancelled, the event has ended, or the barcode is not for one of your events.

Checking a valid ticket marks the booking as Arrived.

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