Set up booking confirmations, reminders and staff emails

Choose when guests get an SMS confirmation and reminders, set the sender name, and decide which staff get an email for online bookings.

These settings decide which messages Dineout sends for table reservations.

Open Settings, then Notifications. The page is called Table Reservation Notifications.

Change the settings below.

Save the form. You see Updated notification settings.

Customer notifications

Send SMS booking confirmation to your customers: switch on to text guests a confirmation. When it is on, Send SMS is ticked by default when you create a booking.
Sms reminder hours: how many hours before the booking the guest gets a reminder text. You can pick several, from 1 to 24 hours, 48 hours or 72 hours.
SMS sender name: the name guests see as the sender. It can be up to 11 characters. Leave it empty to use the default Dineout name.

Only Dineout staff can change Sms reminder hours. Ask Dineout support if you want reminders switched on or changed.

Guests also get a confirmation email when they book and an email if you cancel the booking. Emails go out when the guest gave a valid email address.

Email notification decides who gets an email when an online booking is created or cancelled:

You can also resend a confirmation or send a reminder or custom text for one booking. See Contact a guest about their booking.