Handle incoming orders
Watch new orders arrive on the Live orders screen, move them through each status, and open or print them.
Live orders shows today's orders for your location as they come in. You move each order along as you prepare it.
Open Live orders
Go to Monitor, then Live orders.
The screen has four columns, one for each status:
| Status | Meaning |
|---|---|
| New | The order just arrived. The card blinks until you act. |
| In progress | You are preparing it. |
| Ready | It is ready for pickup or delivery. |
| Done | The order is finished. |
New orders appear on their own. You don't need to refresh. When the screen connects, it shows "Connected to order updates".
Move an order to the next status
Each card has a button at the bottom that moves the order one step on:
- On a New card, click In Progress.
- On an In progress card, click Ready.
- On a Ready card, click Done.
You can also drag a card to another column. Done orders have no button.
Read a card
A card shows the order number, the customer's name and phone, and a countdown to the time the customer chose. A badge shows Delivery, Take Away or Eat In. Unpaid shows when the order has not been paid. A speech bubble means the customer left a comment: point at it to read it. Delivery orders show the address. A Wolt logo marks Wolt orders.
If the Display kitchen view switch is on, cards show the items instead of customer details. See Use the kitchen view.
Open an order
Click a card to open the order on the right. You can change it and click Save.
Print an order
Open the order
Click the card.
Click the print icon
Click Print order at the top. Dineout shows "Order will be printed in a few seconds."
To print many orders, click the print icon in the screen header (Print orders). Choose the details to include, such as Name, Phone or Category With Items, then click Print. This prints today's orders from your browser.
See other orders
Use the buttons on the left:
- Current: orders that are not done yet.
- Completed: orders that are done or closed. Not shown on small screens.
- Yesterday: yesterday's orders.
- Wolt: only for companies that use Wolt. See Wolt (limited).
- Blocked: see Pause online orders when it's busy.
- Settings: see Sound alerts for new orders and Set waiting and delivery times.
Add an order yourself
Click the round + button at the bottom right to create a new order for your location.
The screen shows one location at a time. Use the location selector in the header to switch if you have more than one.