Receipts
Get the receipt for a closed order in the web POS, fix its payments, and close the order screen.
When an order is fully paid, the web POS closes it and opens the Receipt screen. The receipt is shown on the left. The actions are on the right, under Order Closed and the time the order was closed.
Print, download or email the receipt
Click the action you need:
- Print Receipt: opens your browser's print window.
- Download Receipt: saves the receipt as a PDF called
receipt-followed by the order number. - Send Receipt: opens Send Receipt via Email. Check or type the Email Address and click Send. The address starts as the customer's email, if the order has one.
To get back to the receipt of a closed order, open the three-dot menu at the bottom of the cart and click View receipt. It is only available once the order is closed.
You can also open the PDF of any order from the reports. See Sales, item and tip reports.
Change a closed order
The Receipt screen has more actions for fixing details after the sale:
| Action | What it does |
|---|---|
| Add Comment | Adds or edits the order comment. Click Save. |
| Change Staff | Changes the staff on the items, or sets the default staff for new items. |
| Edit Payments | Opens Edit Payment Source Types. Change the Type of each payment, for example from Cash to Credit card, then click Save. The amounts stay the same. |
| Change Time | Opens Change Designated Time. Pick a new date and time and click Save. |
| Refund | See Refunds, returns and credit notes. |
| Credit Order | See Refunds, returns and credit notes. |
| Open Cash Drawer | Opens the cash drawer. Greyed out when no printer is connected. |
Edit Payments changes how a payment is recorded in your reports. Only change it to fix a mistake.
Close the order screen
Under the actions you find two buttons:
- Close Order: leaves the order and goes back to where you came from.
- Open New Order: starts a new order.
The order itself is closed as soon as it is fully paid. Close Order only closes the screen.
If there is nothing to pay, use Complete order on the Checkout screen to close it. See Take a payment in the web POS.